He and his staff are friendly, courteous, and professional, which makes them easy to work with. They are punctual with keeping appointments, provide telephone reminders, and all meetings are conducted in a large conference room complying with social distancing requirements.
Estate planning is a somewhat lengthy process made difficult because it involves objectively facing mortality and making the necessary plans to provide for events in its aftermath, so it is helpful to have professionals with the patience, expertise, and experience, like Mr. Herbert and his staff, to guide clients through it.